Pre-Sale Questions
1. Are your prices in Australian Dollars?
Yes, all prices quoted on our website are in Australian Dollars unless otherwise stated. - .Top
2. Do you accept credit card payments?
Yes. We use PayPal for our credit card transactions. - .Top
3. Do I need my own domain name?
Yes. You are required to have a domain name to use with your hosting package. Your domain can have any international extension. e.g. domain.com.au or domain.co.uk or domain.com. - .Top
4. Do you sell domain registration?
Yes! - .Top
5. What plans are available?
Please see our packages page for plan details. - .Top
6. What is the address of your domain name servers?
The details of our name servers will be sent in the Welcome Email once your account has been created. - .Top
7. Will you advertise on my site?
Absolutely Not! We will not advertise in any way on your web site. - .Top
8. What happens when a Month passes?
A Month after you start with us, we will send you an email to inform that payment is required. We will advise the cost of continuing the service in this email. - .Top
9. What support is offered?
We provide extensive online documentation for all of our customers. If you still have any questions, you can email us at any time. - .Top
10. Do you allow international customers?
Yes! We accept customers from anywhere in the world.
Check here for the price are in Check the rates - .Top
Post-Sale Questions
1. How do I upload my site?
You can use the 'File Manager' from your control panel or FTP. To use the File Manager, simply log into your control panel and click the File Manager link.
To use FTP, you will need an FTP client (such as Ws_FTP). Enter you server's IP address as the server name and the login details from your welcome email. remember to upload your html pages to the 'public_html' folder. - .Top
2. How do I make my domain name go to my account?
You need to contact the company that registered your domain (the registrar). From their web site, there should be a section to change the Domain Name Servers (DNS) of your domain. Enter the details from your welcome email. If you can't find this section on their web site, email them. - .Top
3. Why can't I access the control panel?
Some companies will stop people from accessing web sites that end with :2083. You may receive a message saying 'Access Denied' or similar. If you receive this message, try accessing the control panel from another location. - .Top
4. Can I view my site with the IP address?
Yes. You can view your site from http://IP.ADDRESS/~USERNAME where 'IP.ADDRESS' is the IP Address from your welcome email, and 'USERNAME' is your user name from your welcome email. - .Top
5. Why doesn't my CGI/PHP/MySQL script work?
We do allow you to run CGI scripts from our servers, but we do not offer technical support for them. Try consulting the documentation that came with the script.
- .Top
6. Can I upgrade or downgrade my package?
To upgrade your package at any time just complete the form. You will be required to pay a pro-rata amount for the difference in package price. You cannot downgrade your package until the end of your pre-paid period. - .Top
7. Could anyone teach me how to use my account?
Yes we can right here: Cpanel Help. - .Top
